Refund policy

Return and Refund Policy

Last updated: April 4, 2025

At Impresssion, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we’re here to help.

Returns

• You have 7 days from the date you received your item to request a return.

• To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at support@impression.com.pk or call us at [insert phone number]. Once your return is approved, you will receive instructions on how and where to send your package.

Please note:

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

• Items sent back to us without first requesting a return will not be accepted.

Refunds

• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Please remember it may take some time for your bank or credit card company to process and post the refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@impression.com.pk.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or magazines)

• Custom products (such as special orders or personalized items)

• Personal care goods (such as beauty products or undergarments)

Please contact us if you have questions about a specific item.